Fostering authentic human connections, both in-store and digitally, remains a significant challenge. Digital experiences often lack warmth while in physical retail, recruiting (and retaining) sales associates who genuinely prioritise customer care often feels like hunting for unicorns. Join senior executives from consumer brands and retailers excelling in customer hospitality as they unpack actionable strategies and practical tactics for cultivating consistently warm, memorable experiences, translating directly into measurable business impact and sustained customer loyalty.